Please be aware that once you place an order, we will be unable to make any adjustments to it so please make sure your order is correct before processing your payment. By placing an order with us, you are agreeing to our terms and conditions.
Returns & Exchanges
If you are unhappy with your latest purchase, you are welcome to return it for a store credit as we do not provide refunds unless the item is faulty. Your store credit will be valid for 12 months from the date of issue.
If you wish to return something we just require the following:
- Please send us a message using the contact form on our Contact Us page as soon as possible within 14 days of receiving your order.
- We will send you our return address information via email.
- Please return the item within 14 days of receiving your order (at your own cost).
- Please make sure to use Regular Postage tracking when posting your item to us as we will not be responsible for any lost parcels and we are not able to cover Express Post cost.
Please note that in order for us to be able to accept your return, the item must be unworn with the tags still attached. We also require that the item(s) are returned with no makeup marks or perfume smells on the items.
Once we have received your return, your store credit will be emailed to you within 24 hours. You will receive an email with your unique store credit code. We will also email you just to confirm that we have processed your return. If you can’t see your store credit email after we have contacted you, please check your junk folder just in case.
Prefer an exchange? We recommend returning the item/s for a store credit and then re-purchasing the replacement item/s of your choice when the store credit is received.
Please send us a message through the Contact Us form if you have any questions about processing an exchange.
Faulty Items
Although we take all efforts to ensure your item arrives in perfect condition, if by the small chance you receive your item and notice it to be faulty, please take a photo if possible, of the fault and email us as soon as possible. You can find the email (envelope) icon on top left corner of our landing page.